Answers to the questions we hear most often. Can't find what you're looking for? Contact us.
Right after checkout, you'll land on a confirmation page with a direct link to your course — just click it and start watching. We also email the same link to the address you used at checkout, so you always have it on hand.
First, check your spam or promotions folder — it can occasionally land there on the first email from a new sender. If you still can't find it, contact us with the email address you used at checkout and we'll resend your link right away.
Individual course purchases include 1 year of access. Pro Membership includes unlimited access to every course for as long as your membership is active.
Yes — our courses play in any web browser, so you can watch on a computer, phone, or tablet, anytime you have an internet connection.
Books are full-color, step-by-step printed manuals you can keep next to your device. DVDs are video walkthroughs you play on a DVD player or TV — no computer needed. Online courses are the same kind of video walkthrough, streamed instantly online right after purchase.
Pro Membership gives you unlimited access to our entire library of online courses for one annual price — instead of buying each course separately. New courses are added regularly, and it's just $59.99/year. Learn more.
Yes, you can cancel anytime. Contact us and we'll take care of it for you.
Yes — we ship books and DVDs to the United States, Canada, Australia, the United Kingdom, and most of the European Union. See our Shipping Info page for full details and timing.
Domestic (US) orders typically arrive within 5–7 business days. International orders can take longer depending on the destination. Full details are on our Shipping Info page.
We accept all major credit and debit cards, plus Apple Pay, Cash App Pay, and other methods offered at checkout. All payments are processed securely through Stripe — we never see or store your card details.
Yes — unused books and DVDs in resellable condition can be returned within 30 days of delivery. See our Returns page for the full policy.
Because online courses grant instant access to digital content, they aren't eligible for refund once accessed. If something isn't working correctly on your end, contact us — we're happy to help.